GUEST BOOKING TERMS & CONDITIONS
The Agreement
All bookings are subject to our “Guest Booking Conditions”. A contract is deemed to have been made once the guest has paid a deposit and the owner has despatched a confirmation
of booking. The guest must be over 18 years at the time of booking.
Booking
The person who makes a booking will be responsible for all persons included in the booking and should ensure that they are aware of the booking conditions. The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.
The guest agrees to pay the balance of the payment SIX (6) weeks before the holiday is due to start. E-mail reminders are sent, but delivery cannot be guaranteed. Where a guest fails to pay their balance by the due date the booking will be cancelled, and the deposit retained.
Payment
For bookings made more than 8 weeks before arrival, a deposit of 30% of the total cost of the holiday, is required. The balance is due 6 weeks before the holiday commences. For bookings made less than 8 weeks before arrival, the total amount is payable in full on booking.
Number of people using Granton Coach House
The owner permits the guest and members of the guest’s party (but no one else) to occupy the property for holiday purposes only. No more than two people may occupy the property.
Cleaning
Guests are responsible for leaving the accommodation in good order and in a clean condition.
Arrival/Departure
Granton Coach House is available for occupation from 3pm on the first day of the holiday and must be vacated by 10am on the day of departure.
Cancellation or Changes by the Guest
Once the holiday is booked the guest has entered into a legally binding contract. If the guest cancels, for whatever reason (including weather and medical related) then no refund of the deposit will be due, and within 6 weeks of your holiday no refund of the full balance is due. A holiday cancellation protection plan should be taken out to cover forced cancellations.
Cancellations must be notified in writing (including by email) to the agent and the owner immediately. The owner will endeavour to re-let the property and if successful may at their discretion allow the guest to transfer to alternate dates for a £20 administration fee plus any other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the owner.
Cancellation Insurance
We recommend and expect that the guest will have or will take out a holiday insurance
policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation prior to their stay.
Other Conditions
· Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. The owner may ask for reasonable replacement costs.
· Smoking is not permitted in the coach house.
· Guests should not cause nuisance or annoyance to occupants of nearby property.
· Guests should allow reasonable access to the property by the owner for maintenance given reasonable notice.
· If, in the opinion of the owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the owner as discharged and the owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
Liability
The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
Cancellation by the Owner
The owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood, etc.) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability).